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November 15, 2011

Facebook disabled? Nobody home

My facebook account has been disabled?

OVER a week ago i attempted to log into my facebook account and to my surprise i got a message saying Account Disabled Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.

I then went to the FAQ and sent in a contact form and recieved this email

> Date: Wed, 13 Oct 2010 18:14:44 -0700
> To: stimsonkyle@hotmail.com
> From: info+qaaql1@support.facebook.com
> Subject: Re: My Personal Profile was Disabled
>
> Hi,
>
> In order to receive support, you must reply to this email to verify that you are the owner of the Facebook account that you referenced in your inquiry. This security step must be completed before Facebook can respond to your inquiry.
>
> In addition, note that Facebook will only be able to provide assistance if you are writing in from the email address that you used to log in to your Facebook profile that's disabled. If your disabled profile was registered under a different email address, then you will need to respond directly from that email address. To do this, take the following steps:
>
> • Copy the exact email address you see in the "From" field of this email (ending in @support.facebook.com).
> • Log in to the email account under which your disabled Facebook profile was registered.
> • Compose a new email. Paste the address you copied (ending in @support.facebook.com) into the "To" field, let us know you're responding from your disabled email address in the body, and click "Send."
>
> Once we have this information, we will take further steps to assist you. Remember that writing in multiple times will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly.
>
> Lastly, you may not create another account using a different email address while you are waiting for a response. Creating more than one Facebook account is a violation of our Statement of Rights and Responsibilities, and violations of this rule could result in all of your accounts being permanently disabled.
>
> Thanks,
> The Facebook Team
>
I sent a return message to info+qaaql1@support.facebook.com as well as three others to
info@facebook.com appeals@facebook.com and disabled@facebook.com and that was over a week ago and have not had any response aside from the origional on the 13th, it has been over a week and i am very frustrated with extremely poof customer service, does anyone have any advice as to what i should do?

Icychen by Icychen
Member since:
September 16, 2009
Total points:
423 (Level 2)

Best Answer - Chosen by Voters

Same problem here. 1-2 week without fb.
I guess your only choice is to wait, Facebook doesn't provide much infos on how to appeal a ban...

Source(s):

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  • 1 year ago

My facebook account has been disabled? OVER a week ago i attempted to log into my facebook account and to my surprise i got a message saying Account Disabled Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here. I then went to the FAQ and sent in a c ...»See Ya