Emotion Monitoring System for Call Center Agents

THE PROJECT

Emotion Monitoring System for call center agents is a real time monitoring system that allows automatic detection and monitoring of emotions of the call center agents during conversations. The project is particular in creating an application to be deployed in a call center environment wherein real-time assessment is important.

• Both the emotions of the caller and the call center agent will be recognized and displayed to aid the agent in proper handling of customers and thus respond appropriately.
• The summary of the emotions of the call center agents will be provided to aid the supervisor in monitoring call center agents.
• The four emotions to be detected are:

• angry
• bored
• happy
• neutral

Emotion Monitoring System for Call Center Agents